This will apply to all bill payments online, IVR (interactive voice response system through phone), and phone rep that isn't via electronic check (ACH). You're not effected if you are enrolled in autopay or still mail your payments (cavemen). Looks like they're looking to top Bank of America. http://www.theverge.com/2011/12/28/2667541/verizon-2-00-convenience-fee-for-bill Verizon has been on a roll this month. Release the Galaxy Nexus a month later than other regions, add their own bloatware to a Nexus phone and not support Google Wallet, three nationwide data service outages for the month, and there's still 2 days in the month left.