Some company selling a terrible controller has some of the worst customer service on the planet. Their customer service consists of one angry roid head. The customer service guy calls the customer an asshole for wanting to know why his controllers are two months late, starts name dropping to make himself seem big and tough, and then threatens to sell the controllers the customer bought on ebay. Except he doesn't realize he's talking to is the guy who runs Penny Arcade and PAX. Original conversation here: http://penny-arcade.com/resources/just-wow1.html The guy writing the obnoxious emails shows off the crappy product at PAX. He doesn't really have 125 people working for him. It's a one man PR company consisting of him. Needless to say, he will never be returning to PAX. Parody: The moral of the story: don't hire a drunken, roided out dudebro with anger problems and a tenuous grasp on the English language to do your PR. I love how he backtracks when he realizes who he's talking to and that he just got pwned. The controller itself looks pretty awful to begin with. It's like they glued Popsicle sticks to an Xbox controller. What a stupid idea.