My friend has it and although I was interested in it at first now I am not bothered. Firstly and most importantly I HATE the fact that they didn't put a modem in the box. My friend has 2 cable modems sitting next to each other now, one for his general internet and one for his TiVo box. The extra features like Youtube don't seem enough to warrant the £3/month. Otherwise it is just a V+ box which is more than capable of recording, rewinding & pausing etc.
I tried changing my Sky channel via my admin settings to see if that helped but it did not. I will ring them up on Monday and ask why it's so slow. I do remember a few days after it is set up my electric cut out, and they said leave the router on for 10 days so they can check for the best speed. Maybe that is the reason?
First thing I would try is getting rid of all of those extension cables and plugging it straight into the socket. Do this and do another speed test on the device you used last time and see if that makes a difference.
The filter box does not have an end bit that can plug straight into the phone socket. So I have a long black extension cable from the filter upstairs to the phone socket downstairs.
The filter should go straight in as it will be a standard BT (BS6312) connector. This is the British standard and all home sockets use it. Or did they fit a dual faceplate when you had it installed with a built in filter? If it is a normal socket then the filter has to fit otherwise it wouldn't fit your extension cable which will have the same on the other end.
The top filter box, but that grey wire is not in mine, I have a long black one which has to go from upstairs to downstairs.
Why? The first thing you need to do to test this is plug the modem directly into the master socket and Sky will ask you to do the same. The extension cables could be causing the problem so plug the filter into the socket and then only the modem into that. Once it connects do your speed test and see if there is a difference. If there is consider a new extension cable or fit a physical extension yourself (its only 3 wires) to upstairs. Just be aware that wherever possible with ADSL you should use the master socket and keep the lengths short. The more copper you have the more chance of poor signal.
I'll have to find the grey wire wherever it is first. My friend set it up for me when it first came through the post. I'll try the speedtest after.
Why do you need a different cable? Just cut out the extension cable and use the rest so it will go.. Master Socket -> Filter -> Modem You have everything in place already, its just a case of cutting out one item. You don't even need to unplug the modem from the filter, just unplug it from the extension cable, take it downstairs as it is and take the extension cable out of the socket replacing it with the filter. Ignore the phone in the picture.
I don't have a wire with adsl end s for C to B. I tried it the picture way above but when I get to plugging something in the modem it wont fit. Thats why my mate put that long black extension phone cable instead maybe?
OK now I am really really confused. Your modem and your filter will have an RJ11 socket for them to connect to each other. You put a cable that looks like this between those. Then you connect the BT connection to the BT socket. At the moment you must have the filter connected to the modem otherwise you wouldn't have internet so the filter must be connected to a simple BT connector extension. Simply removing this from the loop has to work. If it is wired up any other way then that might explain why your internet is going slow as someone may have done a bodge job and got things messed up.
I don't have this cable, which is why I am using the other extension cable, although the one I am using is exactly the same, but both ends are different. So the extension cable plugs into the phone box downstairs and then runs upstairs into the filter box, which then a small grey wire plugs into the modem from the filter box. Hope that explains better mate.
No it doesn't. Are you saying the cable from downstairs looks like this? If you are then he probably isn't using the filter at all because a filter can only connect to a BT socket. Have you got a phone connect to this line? If you have and there is no filter this could explain things. Take the small end at the top out of the 'filter' your friend fitted. Plug it directly into the modem, as you won't have a phone in the loop you do not need a filter for this test. See what speed you get now. I really don't understand what he has put in that you are calling a filter. Also you should have the cable I showed you above as it would have come in the box with the router. Does your filter not look like the one I posted before then?
No I have that exact filter, and the extension cable is exactly like the wire at the top, but its black. I found the other cable you were talking about but it's not long enough to reach all the way downstairs. So thats probably why the extension one is used. I'll go try that other way, and I'll try maybe doing the proper way you said but putting the modem downstairs.
That is what Sky will ask you to do. Cut out the extension cable and do the test again, you may find the extension is bad. So just go socket -> filter -> modem, don't even plug the phone in. Keep it as simple as you can and with this you 'should' see the best your line is capable of.
If it is tell them what speeds you are getting up and down and tell them you have tried just going from the socket to the modem with nothing else connected. Hopefully they will send someone out as 1Mbps is ridiculous in this day and age. My boss lives out in the middle of nowhere and he gets 5Mbps on his phone line. I assume you know but contact sky by dialing 150 or 151 (which I think is support) from your sky landline, it is free that way.
Right, doing it the right way downstairs has made it much slower. I'll give Sky a ring on Monday as it must be on their end. I've read they an increase the speed if they wanted anyway?
Wow and your sure nothing else is connected to this line whatsoever? There are no cables coming out of the side of the master socket? It could be a lot of different things but you will need Sky to look at it. I assume you get your phone line from Sky as a package with your TV and internet? That is really really slow, I know people who live in the middle of fields and get better signal. There is a real problem on your line but its good we have found it as you were paying for a dreadful service.
No, nothing else was coming out of the line. I did exactly everything you asked. I actually only have a Broadband package so no sky TV. Just unlimited BB for £22 a month.